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FAQ
Frequently Asked Questions
Quick answers to common questions
How quickly do you respond to inquiries?+
We aim to respond to all inquiries within 24 hours during business days. For urgent technical support issues, we typically respond within 2-4 hours. Enterprise and partnership inquiries are prioritized and usually receive same-day responses.
Do you offer enterprise or white-label solutions?+
Yes! We offer custom enterprise solutions and white-label options for trading platforms, investment firms, and crypto projects. Contact us at business@sentinelai.bot to discuss your specific requirements and pricing.
How can I become a partner or affiliate?+
We're actively looking for KOL partners, influencers, and trading communities. We offer a 30% revenue share on referred subscriptions. Reach out to business@sentinelai.bot with your proposal and audience metrics.
Are you open to investment opportunities?+
We're currently in our seed funding stage and selectively considering strategic investors who can add value beyond capital. If you're interested in our token allocation or equity opportunities, please send your investment thesis to business@sentinelai.bot.
How do I report a bug or request a feature?+
For bug reports and feature requests, please email support@sentinelai.bot with detailed information including screenshots, error messages, and steps to reproduce. You can also submit issues on our GitHub repository or post in our Discord's #support channel.
Can I schedule a demo or product walkthrough?+
Absolutely! We offer personalized demos for enterprise clients, potential partners, and investors. Contact us at business@sentinelai.bot to schedule a 30-minute walkthrough with our team.